Introduction
This Privacy Policy explains how RRR BUILDERS LTD (“we”, “us”) handles personal information when you visit rrrbuilders.site, contact us, or use our services and apps. We are a company registered in England and Wales (company number 17376515), registered office 28 Cambridge Road, Hounslow, England, TW4 7BS, and we are the controller of personal data described in this policy.
Each of our apps also has its own privacy policy. For RRR Builder Toolkit, see the RRR Builder Toolkit Privacy Policy.
Information we collect
When you browse this website
This website does not use analytics, advertising, tracking cookies or third-party embeds, and it has no forms or user accounts. Like most websites, our hosting provider automatically records standard server logs (IP address, date and time, page requested, browser type and referring page) to keep the service secure and working. These logs are kept for a limited period and are not used to identify or profile you.
When you contact us
If you email us at support@rrrbuilders.site, we receive your email address, name and whatever you choose to tell us, such as project details, address or phone number.
When you become a customer
If you engage us for construction work, we process the details needed to quote, carry out and invoice the work, such as contact details, site address and payment information.
How we use information
- To respond to enquiries and provide support for our apps.
- To prepare quotations, carry out work and manage our contracts with customers.
- To keep accounting and tax records required by law.
- To secure and maintain this website.
We do not sell personal information and do not use it for automated decision-making or profiling.
Legal bases
- Contract – to quote for and deliver work you request.
- Legal obligation – to keep financial records.
- Legitimate interests – to reply to enquiries, provide support and keep our website secure.
- Consent – where we ask for it; you may withdraw consent at any time.
Sharing
We share personal information only with service providers who help us run the business (for example our web and email hosting provider, accountants, and suppliers or subcontractors needed to carry out your work), with professional advisers, or where required by law. Providers act on our instructions and must keep your information secure.
International transfers
We aim to keep personal information within the UK. If a provider processes data outside the UK, we make sure appropriate safeguards (such as UK adequacy regulations or the International Data Transfer Agreement) are in place.
Retention
Enquiry emails are kept for up to 24 months unless they lead to work. Customer and financial records are kept for six years after the end of the tax year to which they relate, as required by UK law. Server logs are kept for a short period by our hosting provider.
Your rights
You have the right to access, correct, delete, restrict or object to the processing of your personal information, and to data portability. To exercise your rights, email support@rrrbuilders.site. We will respond within one month. You can complain to the Information Commissioner’s Office at ico.org.uk or 0303 123 1113.
Cookies
This website sets no cookies. See our Cookie Policy.
Children
Our website and services are not directed at children under 13 and we do not knowingly collect their personal information.
Security
This website is served over HTTPS. We use reasonable technical and organisational measures to protect personal information, although no internet transmission is completely secure.
Changes
We may update this policy. The “Last updated” date shows the latest version.
Contact
| Company | RRR BUILDERS LTD |
|---|---|
| Registered office | 28 Cambridge Road, Hounslow, England, TW4 7BS |
| Company number | 17376515 (registered in England & Wales) |
| support@rrrbuilders.site |